These help pages have been created to answer any questions you may have about different aspects of our online casino. In these pages you will find information about financial transactions, system requirements, legal aspects, game rules, etc.


If you do not find a suitable answer to your question in the help section please contact customer support through our e-mail or by calling (809) 549-1804: 24 hours a day, 7 days a week.

THE GO JAVA ADVANTAGE JAVA versus HTML Verify Java Enabling On SYSTEM CONCERNS Why does the system lock up on me? Why Does the system keep kicking me out? Why do I get a lot of error messages? How do I best configure my browser? Why don't all the graphics load in? Why is the System/Internet slow today? WINNINGS How do I request my winnings? How are winnings paid? How long does it take to get paid? My winnings haven't come yet, how come? CREDIT CARD ISSUES Is it safe to use my credit card? What credit cards can I use? What is ezEcash? How much can I buy? Why is my credit card being declined? I want a refund. Are there any recurring charges?

SYSTEM REQUIREMENTS & SECURITY Can I use WebTV, AOL, PC, or MAC? What browsers can I or should I use? What's the best screen setting & how to set up? How do I clear my A browser's cache? ACCOUNTNAME PROBLEMS My Account Name/Password doesn't work. Account Balance Problems Did the computer lose my chips? Help! My chips are gone! OPEN ACCOUNT & CHIPS What do I need to open a casino account? How do I get more cash into my casino account? Can I play for free? How do I close my casino account? LEGALITIES What are casino rules & regulations? What are the online casino games & odds? Is 21 Casino legal and licensed? Is it legal for me to play online? Is 21 Casino fair?