Please remember that AccountNames and Passwords are CaSe SensItiVe so that "AceUp123" is not the same as "ACeUp123".

If you are sure that you are using the correct AccountName and Password, and they are not working, please Contact Us and we'll look up the correct information for you as quickly as possible.

In the meantime, feel free to activate a new Account at Open Account --this time making written note of your AccountName and Password. Then, let us know that you've opened a new Account and we'll transfer your old Account balance to into your new Account.