If you are experience lock ups, knock outs or incomplete loading of graphics? Then you are most likely having browser problems or Internet Connectivity problems.

21 Casino always sends each game graphic so that you either get everything or nothing at all. 21 Casino does not stop loading graphics just because you are on a winning streak or have played a large amount. If you believe that we are cheating you, please stop playing and go away. We are honest and do not appreciate such comments!

To check your Internet connectivity, please contact your Internet Service Provide and request a "ping" or "tracert" of 21 Casino to determine how many hops away it is. Also ask your ISP how many "hops they are from the Internet backbone (the fewer hops the better). For more Internet connectivity details, click here.

To best configure your browser, please read the following:

AOL Netscape version: Configure the browser as follows: GRAPHICS ON, GRAPHICS UNCOMPRESSED and DON'T DISPLAY GRAPHICS AT 2400 (UNCHECK THIS BOX). Go to PREFERENCES to make these changes. AOL Microsoft version: Configure the browser as follows: UNCOMPRESSED graphics. Temporary Internet File set to EVERY VISIT TO THE PAGE. Multimedia to SHOW PICTURES and PLAY SOUNDS (if you have sound capability).

Netscape Users: Set the following Netscape Options: CHOOSING COLORS (AUTOMATIC), DISPLAY IMAGES (WHILE LOADING) and VERIFY DOCUMENTS (EVERYTIME). These parameters may be found in PREFERENCES. Also, AUTO LOAD IMAGES under the OPTIONS pull down tab must be CHECKED.

Microsoft Users: Configure the browser as follows: Temporary Internet Files set to EVERY VISIT TO THE PAGE. Multimedia to SHOW PICTURES and PLAY SOUNDS (if you have sound capability). These setting may be found in OPTIONS.

All Users: If you continue to have problems after making the changes above, try the following: Clear your MEMORY AND DISK CACHE. This clears and resets graphics which may be corrupt and cached to your disk. Try setting your NETWORK CONNECTIONS to 4 and your NETWORK BUFFER SIZE to 32 KB. These settings may be found in Netscape's OPTIONS under NETWORK PREFERENCES. Also, the problem may be due to your WinSock or TCP/IP being misconfigured. If you are using the Trumpet WinSock, then change your MTU setting to 400H (HEX) or 1024 (DECIMAL). Actually, try changing this setting no matter what WinSock or TCP/IP you are using. You will get better performance from all over the Web (These are advanced settings, try only if you have experience).

If you continue to have problems, please Contact Us with details of your browser version and system software and we will assist you further.