Last updated on 17 April 2019 (version 6.0)
Each individual promotion will come with its own set of specific Significant Terms and conditions (the “Significant Terms”) in addition to these standard promotional terms and conditions (“Standard Promo Terms”). You should therefore read these Standard Promo Terms in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a “promotion” or “bonus” interchangeably throughout these terms) you wish to enter.
If for any reason, a promotion does not have Significant Terms, the promotion will default to these Standard Promo Terms only. Where such Significant Terms conflict with these Standard Promo Terms, the Significant Terms will take precedence.
We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole direction, are involved in such activities or behaviours.
We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, in our sole discretion deem to be (i) promotional abuse; and/or (ii) irregular playing; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account. PLEASE NOTE that in such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
“Irregular Play” includes, but is not limited to, any one of the following types of play:
“Promotional Abuse” includes, but is not limited to, any one of the following types of play:
We reserve the right to withdraw, modify, discontinue or terminate any promotion at any time, and without prior notice. All promotions are intended for recreational players only and we may at our sole discretion limit the eligibility of players to participate in any promotion.
We reserve the right in our sole discretion to deny you from all future promotions. Once you have been informed that you are no longer eligible for promotions, and should you take up any promotion, all winnings from that promotion will be confiscated.
Only one promotion is awarded per account per player meaning one per family, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated.
A player's total account balance consists of a cash account balance (‘Cash Balance’) and a bonus account balance (‘Bonus Balance’). All sums which you deposit into your account shall be placed in your Cash Balance. Sums which you receive under a bonus for performing particular tasks are paid into your Bonus Balance.
A player may be offered different types of bonuses that are limited to different game types, such as a Slots only. When you enter a game that bonus money is permitted on, you will see this in your Bonus Balance. When you enter a game that bonus money is not permitted on, i.e. restricted games, you will not see the bonus money in your Bonus Balance. In the event a player should use bonus funds to play on games not included in games that count towards meeting the bonus requirement, we reserve the right to refuse withdrawals, remove bonus money and remove winnings without notice and lock all accounts of users found abusing this provision.
The deposit and possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active Bonus Balance, at this stage, any remaining bonuses will be revoked.
Bonus amounts credited to a player's bonus account are subject to thirty-five (x35) times wagering requirements before they are converted to your Cash Balance and can be withdrawn (unless explicitly stated otherwise in the Significant Terms).
Different games played contribute different percentages towards the wagering requirements. Wagering requirements are the total amount that must be staked on eligible games to convert a bonus. Wagering requirements are based on the total stake amount. Please see the table below for game weight distributions for all wagering purposes (unless otherwise stated):
Wagering requirements (percentage of each wager on the game that will contribute towards your wagering requirement)
Except: 300 shields, 300 Shields Extreme, Big Bad Wolf, Blood Suckers, Bloodsuckers ii, Dead or Alive, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000 & Victorious
Except: 9 Lions, Age of Conquest, Arcade Bomb, Astro Legends: Lyra and Erion, Bandida, Balls of Fury, Bank or Prank, Beat The House, Beautiful Bones, Big Bounty Bill, BigSlot500, Black Dragon, Black Horse, Black Horse Deluxe, Blazing Bull, Book of Faith, Book of Gods, Boxo, Buffalo Rising Megaways All Action, Butterfly Lovers, Casino On the House, Captain Cashfall's Treasures of the Deep, Castle Builder I, Castle Builder II, Cleopatra Plus, Cloud Quest, Cool Buck – 5 Reel, Crime Scene, Crystal Cavern, Dancing in Ice, Da Winci, Dead or Alive 2, Devils Delight, Diamond Mine All Action, Doctor Electro, Dragons Myth, Dwarfs Gone Wild, Dynamite Riches, EggOMatic, Expendables Megaways, Extra Chilli, Fantastic Fireworks, Football Mania Deluxe, Forsaken Kingdom, Fortunes of Egypt, Fox Fire, Fruits Gone Wild, Fruits Gone Wild Deluxe, Fruits Gone Wild Supreme, Fruit Mania Deluxe, Gemix, Ghostbusters Plus, Gods of Power, GROW, Gunslinger Reloaded, Hellcatraz, Heroes Hunt Megaways, Holy Diver, Hong Bao, Hot 777 Deluxe, Icy Wilds, Jewel Quest Riches, Joker's Riches 2, Kingmaker, Kraken Conquest, Larry the Leprechaun, Le Kaffee Bar, Leaders of the Free Spin World, Lil Devil, Lucky Angler a Snowy Catch, Lucky Cat, Mahjong88, Magic of Sahara, Marching Legions, Maya Gold, Midas Treasure, Monopoly Megaways, Musketeers Heroic Spins, Mystery Express, Pearls of India, Peek-a-Boo, Piggy Pirates, Pirates Plenty, Pirates Plenty Battle for Gold, Poker Dogs, Power of Gods The Pantheon, Pride & Prey, Pyro Pixie, Rage to Riches, Reel Heist, Reel Hero, Reel Talent, Relic Hunters, Robin Hood Shifting Riches, Riches of Babylon, Scarab, Scudamore’s Super Stakes, Sea Hunter, Serengeti Kings, Sonic Reels, Spin Town, Street Fighter 2: The World Warrior, Subutteo, Super Striker, The Creepy Carnival, The Lost Riches of Amazon, The Shadow Order, The Wish Master, Three Musketeers, Thundering Buffalo: Jackpot Dash, Tiki Tastic, Tidal Riches, Tomb Raider, Tomb Raider Secret of the Sword, Top Cup Day, Tower Quest, Triple Da Vince Diamonds, Untamed Giant Panda, Valkyries of Odin, Van Gogh, Viking Runecraft, Village People Macho Moves, Wheel of Fortune On Tour, White Rabbit, Wilderland, Wild OClock, Wild Spartans, Wild Swarm, Zombie Hoard, Zombie Rush
0% (no contribution)
Video Poker Games
Scratchcards & Keno
0% (no contribution)
Jackpot games (Progressives)
0% (no contribution)
EXAMPLE 1: A player has purchased €100 and received a bonus of €100, therefore has a total balance of €200. The player has decided to play slots only, therefore, the player must stake (wager) 35 x €100 bonus = €3,500, before the bonus is converted into cash and eligible for withdrawal.
EXAMPLE 2: A player receives a €10 bonus with a 10 wager requirement. The eligible games are game A at 100% game weighting and game B at 20% game weighting. The total staking amount required to convert the bonus playing game A (100% weighting) would be €100 (€10 bonus x 10 wrs). If game B was the players preferred game choice, which counts at 20%, every €1 stake would count as €0.20 towards the wagering requirement. The player would have to wager a total of €500 on to fully convert the bonus.
Only one bonus is permissible per deposit. Each bonus from each deposit are mutually exclusive. Deposit-related bonuses cannot be “stacked”.
For any wagers made, the wager is deducted from the player's Cash Balance. If there is no cash available, then the wager is deducted from the Bonus Balance.
Any winnings that occur from wagers made from a player's bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash.
Any other bonuses received, unless expressly stated otherwise, such as but not limited to the redemption of Loyalty Points, will be added to your bonus account and will be subject to standard wagering requirements.
If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.
If you do not want any bonus which has been deposited into your account by us then you are entitled to request that it be reversed out of your account only if no game play has taken place since receiving that said bonus.
Players from a Restricted Territory (as defined in the Website Terms) and, for the avoidance of doubt, the following countries are not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses unless otherwise stated: Armenia, Poland, Greece, Cyprus, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia, Slovenia, Estonia, Georgia, Lithuania, Latvia, Bosnia And Herzegovina, Macedonia, And Serbia.
Any coupons redeemed must meet standard wagering requirements and any specific coupon terms.
Only one valid coupon can be redeemed within any 24-hour period and coupons cannot be used in conjunction with any other promotion unless otherwise stated.
Coupons can be withdrawn or terminated at any time and we reserve the right to refuse players the use of coupons at any time.
The Welcome Bonus terms and conditions can be found on the promotion page. The Welcome Bonus may be amended from time to time.
Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a €100 instant bonus, a maximum of €1,000 is eligible for withdrawal if we choose to enact this clause.
We reserve the right to limit winnings and withdrawals from all forms of No Deposit Bonuses / free spins / free bets added to a customer’s account up to the value of €100 as may be expressly set out in the Significant Terms or communicated to you otherwise.
If you have never made a deposit on the Website all funds will stay as bonus money until at such time a deposit is made. Once you make your first deposit, any bonus money at that time in your account will now be subject to standard wagering (play-through) requirements. All future no deposit bonus will be subject to standard wagering (play-through) requirements before they can be withdrawn, and no further deposits are required.
10.1 No Deposit Free Spins / Bonus Spins
(i) The number of free spins the player can receive will be included in the specific promotion and/or in the Significant Terms. Whilst free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the free spins have been used on any game, they cannot be redeemed again.
(ii) Unless otherwise stated, winnings from free spins are credited in casino bonus and are capped to a maximum of €100. Winnings that exceed this amount will be removed from the account. Any play using free spins winnings will not unlock bonus funds and all winnings will return directly to your bonus account.
(iii) If you have never made a deposit, any gameplay using bonus funds will not unlock bonus funds or bonus winnings from free spins and all winnings will return directly to your bonus account until you make your first deposit. All funds in your bonus account at the time of first deposit will be subject to standard play-through requirements.
10.2 Deposit Based Free Spins or Bonus Spins
(i) Players must initiate a deposit to receive bonus spins. The details and number of spins will be included in the Significant Terms for the specific promotion.
(ii) Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
(iv) All winnings from the bonus spins are considered to be bonus money and will be converted to real money only after the initial bonus wagering requirements are met, unless stated otherwise.
(v) Free spins are only valid within 24 hours of the deposit. If used after this time, any winnings are capped to a maximum of €100.
Any competition that we operate is only open to individuals above the age of 18 and who provide the necessary details and information as required by each individual competition, communicated via social media, email or otherwise.
All of our competitions expire at a time and date as set out in the competition details. Should you submit an entry after this date then it will be automatically rejected.
Unless otherwise stated, we only accept one entry per person per competition.
We reserve the right to cancel or amend any competition and the applicable terms without notice in the event of a catastrophe, war, civil or military disturbance, act of god or any actual or anticipated breach of any applicable law or regulation or any other event that is outside of our reasonable control. Any such changes will be notified to entrants (or the winner, as the case may be) as soon as is reasonably possible.
We are not responsible and/or liable for inaccurate prize details, or the acts or omissions, by any third party connected with a competition.
Our decision in respect of all matters to do with the competition will be final.
All bonuses except free spins will expire after 30 days of account inactivity unless the Significant Terms state otherwise. All free spins will expire after 10 days from the date they were awarded unless the Significant Terms state otherwise. We reserve the right to remove unused bonuses and related winnings if the promotion's terms are not fulfilled within this period.
We have the right to remove (i.e. put back to zero) loyalty points if there has been no activity on the player’s account within 30 days.
Void bets will not contribute toward promotional offers and players whose accounts become closed for any reason prior to the end of promotions will not be eligible to gain any promotional benefits.
We may withhold any credits, bonuses, coupons, loyalty points or prizes awarded as part of a promotion at our discretion.
We reserve the right to verify the eligibility of all participants.
English Terms & Conditions always take priority
21 Casino App
Add 21 Casino to your homescreen