Promotional Terms and Conditions
1. Explanation of Terms and Conditions
Each individual promotion will come with its own set of Terms and Conditions in addition to the standard Terms and Conditions listed here. If for any reason, a promotion does not have specified Terms and Conditions, the promotion will default to the standard Promotional Terms and Conditions.
2. Abuse of Promotions
In the event that 21 Casino believes You are abusing or attempting to abuse a bonus or other promotion, or You are likely to benefit through abuse or lack of good faith from a gambling policy adopted, 21 Casino may at its sole discretion, deny, withhold or withdraw from You any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate Your access to the Services and/or block Your account. In such circumstances, 21 Casino shall be under no obligation to refund any funds that may be in Your account other than Your original deposit amounts.
3. Right to Rescind
21 Casino reserves the right to withdraw any promotion, bonus or special offer at any time.
All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). All 21 Casino offers are intended for recreational players and 21 Casino may at its sole discretion limit the eligibility of Players to participate in any promotion. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.
5. Offer recall
We reserve the right to reclaim all bonuses awarded and any winnings accrued if Players are found to be tampering with or abusing any aspect of a 21 Casino promotion. Where there is evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments through promotional offers results in guaranteed Player profits irrespective of the outcome, 21 Casino reserves the right to ignore the bonus element of such offers and settle the bets at the correct odds. We further reserve the right to ask any Player to provide sufficient documentation for us to be satisfied at our absolute discretion.
6. Bonus Account and Wagering (Play Through) Requirements
(i) A Player's total account balance consists of a cash account balance and a bonus account balance.
(ii) A Player's bonus account cannot be cashed in but can be used to place wagers.
(iii) The bonus account is split into two separate bonus accounts:
a. A Bingo Bonus that can be used to wager in any Bingo Room, however, cannot be used to place wagers on (some) slot games, scratch cards and other casino games.
b. A Casino Bonus account that can be used to wager on some slot games, scratch cards and other casino games, however, cannot be used to wager on any bingo game
(iv) When You enter a game that bonus money is permitted on, You will see this in Your balance. When You enter a game that bonus money is not permitted on, i.e. restricted games, you will not see the bonus money in your balance.
(v) Specific play-through requirements are indicated in the Terms and Conditions of each promotion.
(vi) If for any reason, a promotion does not have specified Terms and Conditions, the promotion will default to the standard Promotional Terms and Conditions.
(viii) Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.
(ix) Bonus amounts credited to a Player's bonus account are subject to different wagering requirements before they are converted to Your cash balance and can be withdrawn.
(x) Different games played contribute differently to the wagering requirements, which are as follows:
|Bingo (Bingo Bonus)||100%|
|*Slots (Casino Bonus)||100%|
|Fun (Casino Bonus)||100%|
|Virtual (Casino Bonus)||100%|
|Scratchcards (Casino Bonus)||100%|
|Ball (Casino Bonus)||100%|
|Super Hi Lo, Winners Wheel, Six Ball,
& Hi Lo Money Spinner (Casino Bonus)
|Table Games (Casino Bonus)||10%|
|Poker Games (Casino Bonus)||5%|
|*Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Beetle Frenzy, Gold Rush, Jackpot 6000, Lucky 8 Line, Magic Love, Mega Joker, Pirate's Gold, Safari Madness & Super Nudge 6000, Big Bad Wolf||20%|
|For Table/Poker Bonusing, Contact Support|
(xi) For a wager to count towards play-through requirements where allowed, the following minimum bets are required, bingo 0.06 credits, slots & scratch cards 0.35 or currency equivalent.
(xii) Only one bonus is permissible per deposit, either a casino bonus or a bingo bonus. You will be given the choice when you make a deposit. It is possible to make a purchase and collect a Casino Bonus and then on the next deposit collect a Bingo Bonus and vice versa. These bonuses are mutually exclusive, for example, if you reach play through requirements on the Bingo Bonus it will be converted to cash regardless of the status of the Casino Bonus.
(xiii) The bonus amount must be played through in full before the bonus balance is converted into the cash account.
a. Example 1: Player A has purchased $100 and received a casino bonus of $100, therefore has a total balance of $200 . Player A decided to play slots only, therefore, Player A must wager 35 X $100 = $3,500 before the casino bonus account is converted into cash and eligible for withdrawal.
(xiv) For any wagers made, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account.
(xv) Winnings on wagers made from a Player's cash account are credited directly to their cash account.
(xvi) Winnings on eligible casino games or 1-Line, 2-Line and Full House prizes that occur from wagers made from a Player's bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash.
Example 3: Player C has purchased $100 and received a casino bonus of $100, therefore has a total balance of $200. Player C decided to only play slots, and therefore, is subject to a wagering requirement of 35 times, or $3,500.00. After the player has wagered $500, the total balance left is $50, hence, the balance consists of only bonus money. After the next $500 of wagering the player wins, and now has a balance of $400. All $400 is bonus money as it was won with bonus money, however, is still only subject to the original $3,500 wagering requirement, which $1,000 has been completed. So the player wagers a further $2,500 and has a balance of $500, which has been won from the $400 bonus money, but the original $100 bonus has been played through, therefore, all $500 is now in the cash account and eligible for withdrawal.
(xvii) Any other bonus prizes or any cash prizes won using bonus funds and bonus received through redemption of Loyalty Points will be added to your bonus account and will be subject to standard wagering requirements; this includes tournaments, team bingo, manually credited jackpots and any other promotional bonuses.
(xviii) If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.
(xix) If you do not want any Bonus which has been deposited into your account by the Casino then you are entitled to request that it be reversed out of your Casino account, subject to no Play Through having taken place on Bonus, the initial deposit and/or associated Sign-Up Bonus. You can do this by contacting Customer support. If any part of the Bonus has been used, then the Bonus may not be removed from your account (either by means of withdrawal or a request to the support staff) until the Play Through Requirement associated with the Bonus has been met.
(xx) Where a Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of your total deposits any remaining balance will be forfeited if the casino deems your play to be irregular. For example, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. “State” game abuse is where the player collects gems, coins and other items that initiate a bonus round or free spins, to nearly the point of activating the bonus or free spins, and this is done with the welcome bonus and first deposit, and then the player then plays the balance down to under 1 credit, therefore, cancelling the wagering requirements, then re-entering the game with another deposit of cash only with no bonus and re-entering those games to complete the collection of items to trigger the bonus of free spins. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirements. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause. (xxi) In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, the Casino may at its sole discretion deny you from all future promotions and bonus money.
(xxii) Placing single bets in excess of 10% of the value of the bonus credited to Your account until such time as the wagering requirements for that bonus have been met. For example, if you received a bonus of $200, then the maximum bet that can be placed is $20. The 10% rule does not apply if the bet size is less than $5. Please note, this clause does not apply to the welcome bonus, as bet sizes are covered under clause 7 of the Welcome Bonus Terms. At management discretion this clause can be waived on a player by player level.
7. Welcome Bonus
(i) The maximum bet allowed while the Welcome Bonus is in play is $5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.
(ii) Deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated.
(iii) The welcome bonus (opening offer) is strictly for new players and applies once only against a new players first deposit.
(iv) The welcome bonus is a casino offer. You are only eligible for one offer and it is only valid on your first deposit.
(v) The casino offer is a 121% unlimited bonus. For example, if you deposit $100 you will receive a casino bonus of $121, giving you a total balance of $221.
(vi) The welcome bonus is credited automatically.
(vii) To qualify the minimum deposit amount is $10.
(viii) The casino welcome bonus is subject to standard play-through requirements as laid out in the promotional terms and conditions, for example, if you deposit $100 and receive $121 bonus, and decide to play only slots, you must reach wagering requirements of 35 times $121.
8. Daily 10% Reload Deposit Bonus
9. No Deposit Bonus (where offered)
(i) You may only play slot games or bingo with the bonus money, but the initial amount is still subject to wagering requirements.
(ii) Please be aware that any play using No Deposit Sign Up Bonuses will not unlock bonus funds and all winnings will return directly to your bonus account. These funds are not available for withdrawal. Once you make your first deposit, your No Deposit Sign Up Bonus and any winnings accrued through play with this bonus will be subject to standard play-through requirements.
(iii) If a No Deposit Bonus is given after a player has made their first deposit and a customer has not made a deposit in the previous 7 days, then any cashable winnings from this No Deposit is restricted to 10 times the value of the No Deposit Bonus.
(iv) 21 Casino reserves the right to limit withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer’s account up to the value of $100.
10. Free Spins / Bonus Spins
10.1. No Deposit Free / Bonus Spins
(i) Unless otherwise stated, free spins can only be received once per account, person, household and/or IP address during a promotional period.
(ii) The number of free spins the player can receive will be included in the specific promotion.
(iii) Whilst free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the free spins have been used on any game, they cannot be redeemed again.
(iv) Unless otherwise stated, winnings from free spins are credited in casino bonus and are capped to a maximum of $100. Winnings that exceed this amount will be removed from the account.
(v) Any play using free spins winnings will not unlock bonus funds and all winnings will return directly to your bonus account.
(vi) If you have never made a deposit, any gameplay using bonus funds will not unlock bonus funds or bonus winnings from free spins and all winnings will return directly to your bonus account until you make your first deposit. All funds in your bonus account at the time of first deposit will be subject to standard play-through requirements.
(vii) We reserve the right to cancel a free spins offer at any time in case of any suspected abuse of the offer and to restrict, suspend, investigate and/or terminate the offender’s account with immediate effect.
(viii) Whilst bonus or free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
10.2. Deposit Based Free Spins or Bonus Spins
(i) Unless otherwise stated, bonus spins can only be received once per account, person, household and/or IP address during a promotional period.
(ii) Players must initiate a deposit in order to receive bonus spins. The details will be included in the specific promotion.
(iii) The number of bonus spins the player can receive will be included in the specific promotion.
(iv) Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
(v) The money won from bonus spins will be credited to a player’s bonus amount balance and is subject to our standard Terms and Conditions, Bonus Terms and wagering requirements.
(vi) All winnings from the bonus spins are considered to be bonus money and will be converted to real money only after the initial bonus wagering requirements are met unless stated otherwise in the Promotional Terms and Conditions.
(vii) Free spins are only valid within 24 hours of the deposit. If used after this time, any winning are capped to a maximum of $100.
(viii) We reserve the right to cancel a bonus spins offer at any time in case of any suspected abuse of the offer and to restrict, suspend, investigate and/or terminate the offender’s account with immediate effect.
(ix) Whilst bonus or free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
11. Refer-a-Friend Bonus
(i) Contact Support with your username and your friends’ name and email address and we will give you $10 into your ‘bonus’ account for every friend that makes a deposit with us. Your friend must deposit a minimum of $10 before you receive your $10 bonus. Please allow 7 days for the bonus to show up in your 'bonus' account. Security checks will be run.
(ii) You must provide us with details of the friend(s) you are referring before they register and make a deposit. Terms and Conditions Apply.
(iii) Family members are excluded from the ‘refer-a-friend’ bonus.
(iv) Applies to first deposit only.
(v) If the person who you refer makes a withdrawal before they have wagered their initial deposit once, you will not receive any referral bonus.
*Terms and Conditions last updated on 16th Sept 2016 (version 1.5)
English Terms & Conditions always take priority